3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without having to preinstall any software. Called LogMeIn Rescue, the product allows either technicians or users to initiate a session through a Web site, where a small applet is downloaded to the user's desktop system. The applet enables temporary remote access. The complete remote support process is permissions-based: End-users must explicitly give permission to technicians for capabilities such as remote view, remote control, file transfer, and access to system information....

When it comes to helping cable operators "Experience the Freedom," Scientific-Atlanta delivers the products and services for today's systems and tomorrow's next-generation advanced networks. Whether the need is for digital simulcast, advanced video encoding or switched digital broadcast, MSOs can benefit from Scientific-Atlanta's decade-long experience delivering interactive video services and the launch of 270 digital headends and deployment of over 20 million digital set-tops. Scientific-Atlanta, Inc. (NYSE: SFA - News; http://www.scientificatlanta.com ) is a leading supplier of digital content contribution and distribution systems, transmission networks for broadband access to the home, digital interactive set-tops and subscriber systems designed for video,...